ENQUIRE

Privacy Policy

  1. Introduction
     DW Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing our services, and how you can exercise your rights.
  2. Applicable Law
     We operate in Kenya and comply with the requirements of the Data Protection Act, 2019 (Kenya). We also follow industry best-practices for data protection and confidentiality.
  3. Personal Data We Collect
     We may collect the following categories of personal data:
  • Identity data: name, job title, company name
  • Contact data: email address, phone number, postal address
  • Contract data: services purchased, invoices, project specs
  • Usage data: how you use our website, communications, software services
  • Technical data: IP address, browser type, device identifiers, operating system
  • Engagement data: feedback, correspondence, marketing preferences
  1. How We Use Your Data
     We process your personal data for the following purposes:
  • To provide, manage and administer the services you purchase
  • To communicate with you about your account, project status or support issues
  • To send you marketing communications (where you have opted in) and newsletters
  • To comply with our legal obligations (e.g., tax, accounting, auditing)
  • To analyse and improve our services, website, marketing and software
  1. Legal Basis for Processing (if applicable)
     Where required, our legal basis for processing your personal data may include:
  • Your consent
  • Performance of a contract with you
  • Compliance with a legal obligation
  • Our legitimate interests (e.g., improving services, preventing fraud)
  1. Disclosure of Your Data
     We may share your personal data with:
  • Affiliates or service providers who assist us in delivering our services (hosting providers, payment processors, marketing platforms)
  • Regulators, tax authorities or law enforcement if required by law
  • Prospective purchasers or business partners in connection with the sale or re-organisation of our business

We will only share the minimal data necessary, and require third parties to maintain appropriate security.

  1. International Transfers
     If your data is transferred outside Kenya, we will ensure appropriate safeguards such as standard contractual clauses or compliance with local data protection standards.
  2. Data Security and Retention
     We implement appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss or damage.
     We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example for accounting, tax or legal claims). After the retention period, data will be securely deleted or anonymised.
  3. Your Rights
     Under the Data Protection Act (Kenya) you have the right to:
  • Access your personal data held by us
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal or contractual obligations)
  • Object to or restrict processing of your data
  • Receive a copy of your data in a portable format (data portability)
  • Withdraw consent where the processing is based on your consent

To exercise any of these rights, contact us at info@dwsolutions.tech. We may ask for proof of identity before responding.

  1. Cookies and Tracking Technologies
     We use cookies and similar tracking technologies on our website to improve user experience, analyse usage and deliver targeted marketing. You may manage your cookie preferences via your browser settings or via any provided opt-out mechanisms.
  2. Changes to this Policy
     We may update this Privacy Policy from time to time. When we do, we will publish the new version on this website and note the date of last revision. Changes will apply to future data collection.
  3. Contact
     If you have questions or concerns about this policy or how we handle your personal data, please contact us at:

DW Solutions
 Email: info@dwsolutions.tech
 Website: https://dwsolutions.tech

Last updated: 01/02/2025